Privacy Policy

Effective Date: May 29, 2026

Welcome to Covenant Integrated Services (“Company,” “we,” “our,” or “us”). We are committed to protecting the privacy and confidentiality of the information entrusted to us by our clients, partners, website visitors, and service users.

This Privacy Policy explains how we collect, use, store, protect, and disclose information related to our courier and delivery services, including medical courier services, government-related logistics support, and transportation solutions for small, mid-sized, and enterprise organizations.

By using our website, communicating with our team, or utilizing our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full name
  • Business name
  • Email address
  • Phone number
  • Billing address
  • Shipping or delivery addresses
  • Government agency or organization details
  • Authorized representative information

Service & Transaction Information

  • Delivery instructions
  • Pickup and drop-off details
  • Tracking information
  • Delivery confirmations
  • Contractual and billing records
  • Communication records related to services

Medical Courier Information

When providing medical courier services, we may handle sensitive materials and limited protected information necessary to complete deliveries safely and lawfully. We maintain strict confidentiality protocols and security procedures designed to protect all transported materials and related information.

Website & Technical Information

  • IP address
  • Browser type
  • Device information
  • Website usage data
  • Cookies and analytics information

2. How We Use Information

We use collected information to:

  • Provide courier and logistics services
  • Coordinate pickups and deliveries
  • Process invoices and payments
  • Respond to inquiries and customer service requests
  • Improve operational efficiency and website performance
  • Maintain security and fraud prevention measures
  • Comply with contractual, legal, regulatory, and government requirements
  • Communicate service updates, scheduling, and delivery notifications

3. Government & Business Client Confidentiality

Because we serve government entities, healthcare-related operations, and business organizations, confidentiality and professionalism are essential to our operations.

We implement reasonable administrative, technical, and physical safeguards to protect sensitive business, operational, and delivery-related information from unauthorized access, disclosure, misuse, or alteration.

4. Information Sharing

We do not sell personal information.

We may share information only when necessary to:

  • Complete requested services
  • Work with trusted operational partners or subcontractors
  • Process payments
  • Comply with legal obligations, subpoenas, or lawful governmental requests
  • Protect the rights, property, operations, or safety of our company, clients, or others

All third-party partners are expected to maintain appropriate confidentiality and security standards.

5. Data Security

We use commercially reasonable safeguards designed to protect information against unauthorized access, loss, misuse, or disclosure. While we strive to protect all information, no electronic transmission or storage method can be guaranteed to be 100% secure.

6. Medical Courier & Sensitive Deliveries

For medical courier and healthcare-related logistics services, Covenant Integrated Services follows operational procedures intended to support confidentiality, chain-of-custody handling, secure transportation, and compliance with applicable industry standards and regulations where required.

Clients remain responsible for ensuring that all provided materials, packaging, labeling, and documentation comply with applicable laws and regulations.

7. Cookies & Analytics

Our website may use cookies, analytics tools, and similar technologies to:

  • Improve user experience
  • Analyze website traffic
  • Monitor website functionality
  • Enhance performance and security

Users may disable cookies through their browser settings; however, some website features may not function properly.

8. Third-Party Websites

Our website may contain links to external websites or platforms. We are not responsible for the privacy practices, content, or security of third-party websites.

9. Data Retention

We retain information only for as long as necessary to:

  • Provide services
  • Maintain business records
  • Fulfill contractual obligations
  • Resolve disputes
  • Comply with legal or regulatory requirements

10. Your Rights

Depending on applicable laws, users may have rights related to:

  • Accessing personal information
  • Requesting corrections
  • Requesting deletion of certain information
  • Limiting certain uses of data

Requests may be submitted through our contact information listed below.

11. Children’s Privacy

Our services and website are intended for business, government, and organizational use and are not directed toward children under the age of 13.

12. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Updates become effective upon posting to our website. Continued use of our services or website after changes constitutes acceptance of the revised policy.

13. Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Covenant Integrated Services
Courier & Medical Courier Services
Email: covenant.isllc@gmail.com
Phone: (726) 228-2462